Check here to get answers to some of our most frequently asked questions. If you can’t find the answer you are looking for please contact us.
About The Wine Spies
- Q.
- Who are The Wine Spies?
- A.
-
The Wine Spies are a few TOP SECRET wine enthusiasts that work to find you the best wines at great prices.
- Q.
- What are Spy Rank points?
- A.
-
The Wine Spies uses a points system to reward you for your involvement in our wine community. The more points you earn, the higher your rank. Special offers are made to members who receive higher ranks.
- Q.
- How do I earn more Spy Points?
- A.
-
Spy Points are earned for your involvement in our wine community. You will earn points for each order you make, each review you submit and for each friend you invite. You also earn points when your friends purchase wines from us. When you earn enough Spy Points, your Spy Rank increases. As your Spy Rank increases, your rewards become better.
Wines
- Q.
- How do you find the wines you feature on your site?
- A.
-
The Wine Spies are always on search missions, seeking out new and exciting wines. We work directly with the wineries as well as specialized distributors to offer you the finest wines available.
- Q.
- Can I recommend a wine to be featured on your site?
- A.
-
Sure, we welcome Wine Spy Operatives recommendations. You can contact us anytime for a recommendation. We prefer personal recommendations (wineries you have actually visited).
Ordering from The Wine Spies
- Q.
- I live in a state where you cannot ship, can I still order wine?
- A.
-
Unfortunately, if you live in a prohibited state we cannot ship to you. The best way to correct this is to contact your local government officials and urge them to Free The Grapes.
- Q.
- I live in a state where I must self report tax on wine sales, how do I complete the forms?
- A.
-
If you live in one of the states where you must self report wine sales taxes, we will provide you with the appropriate tax forms and instructions.
Shipping Questions
- Q.
- How are my ordered wines packaged for shipment?
- A.
-
The Wine Spies uses specially designed and carrier approved packaging that protects wines against damage from handling, heat, cold, etc. during shipment.
- Q.
- Do I really need to be 21 years old to order from The Wine Spies?
- A.
-
Absolutely. It is a violation of both state and federal law to sell any alcoholic beverage to anyone under 21. The Wine Spies requires an adult signature for delivery of all orders from our site.
Returns
- Q.
- I didn't like the wine I purchased, can I return it for a refund?
- A.
-
Unfortunately, once you open and taste your wine, we are unable to accept it as a return. We only accept returns for damaged shipments or spoiled wines.
- Q.
- My wine shipment was damaged, what do I do?
- A.
-
If your wine delivery was damaged upon delivery, please have the carrier (UPS) make a note of the damage. Then contact us to arrange for a replacement or refund. We will not accept returns without a return authorization.
- Q.
- The wine I purchased was spoiled or bad, what do I do?
- A.
-
If you recieved a spoiled or bad bottle of wine please contact us immediately to arrange for a replacement or refund. Pleae note that we only offer replacements or refunds for spoiled or damaged products. All other sales are final.
